As a customer service agent for Sage Metering, I’m often asked, “What is the best way to place an order for my thermal mass flow meter?”

How do I place my thermal flow meter order?

Here’s the skinny:

  1. Submit your Purchase Order
  2. Submit your End-User Application

Purchase Order

First, we will need a purchase order or credit card number with “bill to” and “ship to” addresses, along with the end-user information. The purchase orders can be emailed to Steve Mortensen (steve[at]sagemetering.com) or faxed to 831-655-4965. You can also call us at 866-677-7243.

End-User Information

Next, a critical part of the ordering process is to provide the end-user information. We need to understand who the end-user is, the process data, installation information, output configuration, and display orientation. The knowledge is used to calibrate and configure the flow meter to the end-user’s specifications. We also need the information because the U.S. Department of Commerce recently changed its requirements, impacting some orders.

The customer may submit the End-User Application form online or download a PDF and email/fax it along with a purchase order. There is also a section on the form to reference their purchase order and any other pertinent notes.

By following these two steps, the information goes to the appropriate sales representative on the day of the order. We hope that this process better serves our customers.

Contact Details

Phone: 866-677-7243
Fax:  831-655-4965
Email:  steve[at]sagemetering.com
Mail:  Sage Metering, Inc., 8 Harris Court, Building D1, Monterey, CA 93940

If you have any questions regarding this process, call us, and we’ll be happy to help.

Other Related FAQs

FAQ – What is the lead time for a flowmeter?

 

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