Category Archives: Customer Service

Inline Flowmeter vs. Insertion Flow Meter

What are the benefits of the inline flow meter vs. the insertion flow meter? How [...]

Updated Sage Thermal Mass Flow Meter User Manuals

Sage Metering has recently updated its Prime, Paramount, and 200/300 Series thermal mass flow meter [...]

Sage Prime Mass Flow Meter Technical Specifications

Sage Metering has created a new technical specifications document that answers just about everything you [...]

FAQ: Do I need an RMA number to return my Sage meter for service?

At Sage Metering, we require a Return Material Authorization (RMA) for each thermal mass flow [...]

FAQ – How to wire AC powered thermal mass flow meter with 4-20mA output?

In the third post on flowmeter analog wiring communications, I show how to wire an [...]

FAQ – How to wire Sage thermal mass flowmeter with pulsed output?

In the second blog on flowmeter analog wiring communications, I answer the FAQ, “What is [...]

FAQ – How do I clean the sensor and maintain my meter?

The Sage thermal mass flow meter requires little maintenance, aside from periodic inspection of the [...]

FAQ – How to wire a Sage mass flow meter with a 4-20mA output?

In part one of this blog series on flowmeter analog wiring communications, I answer a [...]

FAQ – How do liquids effect thermal mass flow meter sensors?

A question often asked is, “How do liquids affect thermal mass flow meter sensors?” Also, [...]

FAQ – What type of gases do thermal mass flow meters measure?

Sage thermal mass flow meters measure many different gases in countless applications. When determining if [...]

FAQ – In what pipe sizes can the thermal flowmeter measure?

The thermal mass flow meter can measure in pipe sizes as small as ¼ inch [...]

FAQ – What is the lead time for a flowmeter?

One of the more common questions we receive at Sage is, “What is the lead [...]

FAQ – Can I change the parameters of my Prime thermal flow meter?

A common question we routinely field at Sage Metering is, “Can I use third-party software [...]

FAQ – My Sage thermal mass meter display is dark

Recently a customer called and said, “My thermal mass meter display is dark. Is it [...]

FAQ – How do I place my thermal mass flow meter order?

As a customer service agent for Sage Metering, I’m often asked, “What is the best [...]