A common question we routinely field at Sage Metering is, “Can I use third-party software to change the parameters of my thermal mass flow meter?”
Can I change thermal mass flow meter parameters?
We all do it from time to time; we try to save a little money or project time by cutting corners. At times we are asked by our meters’ end users if they can increase the flow rate or change the gas, or change some other parameter through a third-party. I wish it were that easy.
This is one area that we caution against cutting corners. The best thing to do is to send the meter to our factory using an RMA or Return Material Authorization for reconfiguration.
How do I return my meter for calibration?
You can obtain the RMA and return your meter to us two ways:
Contact your Sage Metering Representative or the reseller you purchased the meter from, and request to have your meter returned for factory recalibration.
Contact us; however, going through the original representative or distributor may save you some time because we will need a credit application to set up an account, assuming you are not in our system. Either way though, we will be happy to assist you.
Sage Factory Calibration
The Sage meter is a precision instrument, and we prefer that the meters be factory calibrated, and using third-party software or an in-house service is discouraged. Learn more about the Sage Calibration.