The following blog serves as an online resource for Sage Metering’s cancellation and returns policy. For additional information or clarity, refer to the Sage Prime SIP User Manual.
Cancellation or Return of Equipment
After issuing a purchase order to Sage Metering, whether by phone, mail, e-mail, or fax, there will be a cancellation fee for any canceled order. All cancellations must be in writing either by mail, e-mail, or fax.
- There is a 10% cancellation fee if canceling the order within seven days of the purchase order or order date (whichever is earlier).
- There is a 20% cancellation fee if canceling an order after seven days but before shipment. If canceled because of late delivery, the cancellation fee is waived. A delivery is late if the meter ships seven days or later than the delivery date set by Sage Metering at the time of order placement.
- If a customer paid with a credit card returns damaged equipment, or if the equipment is returned after four months of shipment, there will be no credit. If the content is not damaged, it must ship after Sage Metering has issued a Return Meter Authorization (RMA). The Customer must ensure the returned package and reference the RMA number on the outside of the packaging, or the shipment may be rejected and returned unopened. Sage will credit 70% of the sale price on the credit card resulting in a 30% re-stocking fee. The customer is also responsible for return shipping charges and damage if improperly packaged.
- If a customer does not pay with a credit card but by other means and returns damaged equipment, or if the material is returned after one month of shipment, there will be no credit (unless authorized by Sage Metering). The Sage Metering representative will issue a Return Material Authorization (RMA) at that time and will advise of the restocking fee. The customer must ensure the returned package and reference the RMA number on the outside of the packaging, or the shipment may be rejected and returned unopened. The customer is also responsible for return shipping charges and damage if improperly packaged.
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